Politique d’expédition

SHIPPING POLICY

Last Updated: June 2026

SHIPPING POLICY

Thank you for shopping with ACKAH. We are committed to delivering your orders safely, efficiently, and transparently.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

ORDER PROCESSING

All orders are processed within 1–5 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, product launches, promotional events, or holidays, processing times may be extended. If a significant delay occurs, we will notify you via the email address provided at checkout.

SHIPPING DESTINATIONS

ACKAH ships to customers in most countries worldwide.

Shipping availability may vary depending on local laws, carrier restrictions, sanctions, or other circumstances beyond our control. We reserve the right to limit or refuse shipments to certain destinations at our discretion.

ESTIMATED DELIVERY TIMES

Estimated delivery times are provided for reference only and are not guaranteed.

United States

  • Standard Shipping: 5–15 business days

Canada

  • Standard Shipping: 7–20 business days

Europe

  • Standard Shipping: 7–20 business days

Australia & New Zealand

  • Standard Shipping: 8–25 business days

Rest of the World

  • Standard Shipping: 10–30 business days

Delivery times may vary due to customs processing, carrier operations, weather conditions, peak shipping periods, or other factors beyond our reasonable control.

SHIPPING COSTS

Shipping costs are calculated at checkout based on factors including:

  • Destination country or region

  • Package weight

  • Package dimensions

  • Selected shipping method

Applicable shipping charges will be displayed before you complete your purchase.

CUSTOMS DUTIES, TAXES, AND IMPORT FEES

For international orders, customs duties, import taxes, VAT, and other fees may be imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

ACKAH is not responsible for delays caused by customs clearance procedures.

ORDER TRACKING

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow up to 72 hours after shipment for tracking information to become active and visible on the carrier's tracking system.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping fees may apply for address corrections, rerouting, or reshipment of returned packages.

ACKAH is not responsible for orders shipped to an address provided incorrectly by the customer.

LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been shipped, delivery is handled by the carrier. However, if you experience a delivery issue, please contact us and we will make reasonable efforts to assist you.

ACKAH is not responsible for:

  • Delivery delays caused by carriers.

  • Delays resulting from customs inspections or clearance procedures.

  • Packages lost due to incorrect customer-provided shipping information.

  • Packages reported as stolen after confirmed delivery.

  • Delivery interruptions caused by events beyond our reasonable control, including natural disasters, severe weather, labor disputes, transportation disruptions, or other force majeure events.

DAMAGED ITEMS

If your order arrives damaged, please contact us within 7 days of delivery.

To help us review your claim, please provide:

  • Your order number.

  • Clear photos of the damaged item.

  • Clear photos of the packaging.

  • A brief description of the issue.

We will review your claim and, where appropriate, provide a replacement, refund, or other suitable resolution.

UNDELIVERABLE OR RETURNED PACKAGES

Packages returned to ACKAH due to:

  • Incorrect or incomplete address information.

  • Failure to collect the package.

  • Refusal of delivery.

  • Failure to pay customs duties, taxes, or import fees.

may be subject to additional shipping charges before reshipment.

Any refund issued for returned packages may exclude shipping fees, customs charges, and other costs incurred during shipment.

SHIPPING DELAYS

While we strive to deliver all orders within the estimated timeframes provided, delivery dates are not guaranteed.

Delays may occur due to:

  • Customs inspections or clearance procedures.

  • Severe weather conditions.

  • Transportation or logistics disruptions.

  • Carrier operational issues.

  • High seasonal demand.

  • Other circumstances beyond our reasonable control.

ACKAH shall not be liable for delays resulting from factors outside of its control.

CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

ACKAH
Email: ecomkass30@gmail.com
Business Location: United States

We aim to respond to all inquiries within 48 business hours.